Help
Frequently Asked Questions
I signed up to DrawPlus.com but didn't receive an activation email. What should I do?
Email usually takes a couple of minutes to be delivered. Unfortunately, congestion on the internet or in the mail servers at either end can sometimes prolong the wait by several hours. Your email provider's junk mail or spam filters can sometimes inadvertently move valid email to your junk/spam folder, so it's worth checking they haven't been moved there by mistake.
If you're still having difficulty activating your account, please contact us, including the email address you signed up with and the specific problem you're having.
BT Internet and Yahoo! Mail customers may wish to check the filter management page on Yahoo!, as Yahoo! often marks legitimate email as spam.
Why do I need to install Silverlight?
Our specially designed drawing viewer uses Microsoft Silverlight to provide a more fun and involved way of exploring drawings. Instead of seeing a still image, you can move the view around and zoom in and out on areas of detail or particular interest. Our viewer allows you to examine all the detail a 300 DPI drawing contains. To find out more, visit the Microsoft Silverlight website.
What is Silverlight, is it safe to install on my computer?
Microsoft Silverlight is a browser plug-in like Flash that allows website creators to deliver richer, more interactive websites to their users. Silverlight is more secure than Flash due to its more modern security technology, including sandboxing and isolated storage.
Can I still view drawings without Silverlight?
Yes. To view the original images a drawing was made with, click on the 'original picture' link in the Information section of a drawing. You can also choose to always see drawings as original images by changing your Account Preferences, under 'Site Options'.
Your site keeps crashing Internet Explorer. What gives?
There is a known issue with Internet Explorer 6 that can cause it to crash when loading some types of image files. Please visit Windows Update and make sure you have the latest updates for Internet Explorer 6 installed.
Do I need JavaScript for this website?
Yes, DrawPlus.com requires JavaScript to be enabled for the website to work correctly. If you need help on enabling JavaScript, this page on Google shows you how.
How do I set my profile picture/forums avatar?
Upload a photo, then view it and click on the 'Set as profile picture' button.
How many drawings/photos can I upload? Is there an disk space quota?
You can upload as many drawings and photos are you want; there is no disk space quota. However, each individual upload is limited:
- 30 MB per drawing
- 5 MB per photograph
I've been made an officer/moderator, why can't I edit posts?
For security reasons, you must log out and log in again to have your permissions loaded correctly.
I still have a question that's not listed here, where can I ask it?
If you can't find the answer to your question here, there are a couple of places you can try:
- The forums are a great place to ask for help from the DrawPlus.com community. Our moderators and website staff also keep an eye on the forums and may be able to answer your question there. If your question is related to the website, you'll probably want to check out the Help and Feedback forum first.
- If you'd like to talk to us directly, you can use the Contact page to drop us a message. Leave your email and we'll get back to you as soon as possible!